Refund & Returns Policy

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Refunds & Returns Policy for Blueblockmaster

Effective Date: September 15, 2024

At Blueblockmaster, we are committed to providing high-quality blue light blocking glasses for gamers. If for any reason you are not satisfied with your purchase, we are here to help. Below is our comprehensive refunds and returns policy, designed to ensure clarity and fairness.

1. Eligibility for Returns

We accept returns under the following conditions:

  • Return Window: You may request a return within 30 days from the date of receipt of your product.
  • Product Condition: The product must be returned in its original condition, unused, undamaged, and in its original packaging with all accessories and tags attached. Items showing signs of wear and tear, or missing components, will not be eligible for a return.
  • Proof of Purchase: A valid receipt or proof of purchase (such as an order confirmation email) must be provided to process the return.

2. Non-Returnable Items

Certain products are not eligible for returns, including:

  • Personalized or customized items
  • Gift cards
  • Final sale or clearance items

3. How to Initiate a Return

To start the return process, follow these steps:

  1. Contact Customer Support:
    Email us at [email protected] with your order number, reason for the return, and details of the product you wish to return.
  2. Receive Return Authorization (RA):
    After reviewing your request, we will issue a Return Authorization (RA) number and provide instructions for returning your product.
  3. Return Shipping:
    You will be responsible for the shipping costs of returning the product, unless the return is due to our error (e.g., receiving a defective or incorrect item).
    Ship the product to the following address:
    Blueblockmaster
    69 Rue Mousse Diop
    Dakar, Senegal

4. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed as follows:

  • Refund Method: Refunds will be issued to the original payment method used at the time of purchase.
  • Processing Time: It may take up to 10-15 business days for the refund to appear in your account, depending on your payment provider.
  • Shipping Fees: Original shipping costs are non-refundable, except in cases where the return is due to an error on our part.

5. Exchanges

If you wish to exchange your product for a different size, style, or color, please contact us at [email protected] to check availability.

  • You must return the original item before an exchange is processed.
  • Shipping costs for exchanges may apply, unless the exchange is due to a defect or error on our part.

6. Defective or Incorrect Products

If you receive a defective, damaged, or incorrect item, please contact us immediately. You will need to provide:

  • Order number
  • Photos of the defect or damage
  • A description of the issue

We will assess the situation and offer a replacement or full refund at no additional cost to you.

7. Return Shipping Costs

  • Customer Responsibility: If you are returning an item for reasons other than a defect or error on our part, you are responsible for the return shipping costs.
  • Recommendation: We recommend using a trackable shipping service or purchasing shipping insurance to ensure the safe delivery of your return. We cannot guarantee that we will receive your returned item.

8. Product Requirements for Return

  • Products must be returned in their original condition—unused, undamaged, and in their original packaging.
  • All accessories, tags, and documentation must be included in the return package.

9. Contact Information

If you have any questions about returns, exchanges, or refunds, please contact us at:

We are here to help and ensure that your experience with Blueblockmaster is a positive one.

10. Policy Updates

We reserve the right to update or modify this Refunds & Returns Policy at any time. Any changes will be posted on this page, and the updated policy will apply to all purchases made after the effective date of the policy update.

Thank you for shopping at Blueblockmaster! We value your satisfaction and aim to provide a seamless and fair returns process.